Policies & Rules
**For all rentals we require a $100 NON-REFUNDABLE deposit. This deposit secures your date and is also held for incidentals. The $100 does not go towards your final balance, 3 days before you're event your full balance noted on your invoice will be due. The $100 will be returned to you no more than 24 hours after your event. **
Deposit Deduction Prevention: Please be aware of the following rules to ensure full deposit is returned.
RULES TO BE AWARE OF:
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1.) Maintaining Cleanliness.
There is no food/ drinks/ messy items allowed in the play area. No shoes are to be worn, This is a sock zone only. Face Paint, Food, Cake & Ice cream, Candy, Shoe prints and excessive dirt will be subjected to up to $100 cleaning fee.
2.) Late fee Policy.
The time of pick up is provided to you the day of event, and during drop off. At the time of pick up all children should be removed from the play area and all items must be returned back into the play area. Balls included. In addition, during pick up the pathway to your setup must be clear and free of vehicles and crowd to ensure we are successfully able to retrieve items. If this rule is not followed renter can be subjected to up to a $50.00 late fee.
3.) Missing or Damaged items.
The renter will be billed the full cost of the lost or damaged item.
4.) We require a clean, dry , flat surface for setup.
We will not set up equipment on dirt, wet grounds or high grass. Concrete, Lowcut grass, Turf grounds are recommended.
Cancellation Policy
In the event of a cancellation, ALL DEPOSITS ARE NON-REFUNDABLE UPON BOOKING.
We understand life happens and some things are sudden and out of our control. We will allow a rescheduled date if we are notified at least 4 days before your event. Your same deposit will go towards the rescheduled booking.
If notified 24-48 hours prior to your event, your deposit will be kept and will not be allowed to use for a rescheduled date. A new deposit will be required. In the event you have fully paid for your event, a reschedule will be allowed upon availability.
Weather Policy
If there is a high chance of rain, we require an indoor setup or a tent to cover the ENTIRE play area
We understand that things happen, and a change of weather is sudden and out of our control. If you'd like to cancel due to the weather, we will allow rescheduling based on availability.
Please let us know 24 hours in advance if you are rescheduling your party. Failure to do so before 24 hours will result in there being a $100 Reloading Fee.